Help & FAQ

As much as we would like to, we cannot change or cancel an order once it has been placed at this time. We are working on offering cancellations in the future.

If the items you ordered do not function as desired, please ensure that you exchange them for a preferred style or return them for a refund. Return shipping within Germany is free.

Absolutely – we'd love to speak with you and offer our advice! Feel free to contact us anytime with questions, concerns, or feedback. We will typically get back to you within 2 business days.

Use either our contact form or simply call us at +49 (0) 176 609 171 05 An.

Once your order has been placed, you will receive a confirmation email acknowledging your order.

You will also receive an email with your tracking information once your order has left our warehouse and been handed over to the shipping carrier.

Please note: Shipping costs will not be refunded in case of returns.

We ship our goods with DPD, UPS, and GLS.

Definitely! We ship to many different countries all over the world.

Please note: For orders outside of Germany, shipping costs will apply. These will be added during the checkout process.

That depends on where you are ordering from. Orders within Germany typically take 5 to 7 business days to arrive.

International deliveries can take between 7 and 16 days. You can find precise delivery details and shipping times in the confirmation email at any time.

Shipping within Germany is free.

For orders outside of Germany, shipping costs will vary depending on the product's size and weight. Please check the shipping costs during the checkout process.

Import fees can vary widely and depend on the price, type of item, weight and dimensions of the package, as well as the country of origin.

Please check for any potential duties and fees in your destination country.